Refund, Cancellation & Rescheduling Policy
Effective Date: 09/20/2026
For Member bookings and Partner service commitments
1. Purpose
This Policy explains cancellations, rescheduling, no-shows, group formation failures, service-quality complaints, and refunds. The specific terms shown before a Member confirms a booking control if they differ from this general Policy, subject to applicable law.
2. Before a Group or Booking Is Confirmed
A Member may generally leave an unconfirmed interest group without charge. If minimum group size, Partner capacity, service area, or another activation condition is not met, the opportunity may expire, be extended, replaced, or cancelled. Any authorization hold will be released or reversed according to the processor's timing.
3. Pay Now
For Pay Now bookings, the Member authorizes the amount displayed at checkout. If an eligible cancellation, Partner cancellation, or other refund event occurs, ShareADeal will initiate the applicable refund to the original payment method or, where the Member agrees and law permits, provide platform credit. Bank/card posting times are outside ShareADeal's control after initiation.
4. Pay Later
For Pay Later bookings, no refund is due for an amount not yet collected. A late-cancellation or no-show fee may apply only if clearly disclosed before confirmation and permitted by law. If the Partner collects payment after service, the Partner must follow the booking's disclosed payment terms.
5. Member Cancellations and Rescheduling
Members may cancel or request rescheduling through the available Platform flow. The applicable deadline and any fee will be displayed before confirmation and, where practical, in booking details. ShareADeal may distinguish flexible cancellations, late cancellations, same-day cancellations, and no-shows by service category and Partner commitment.
6. Partner Cancellations
If a Partner cancels a confirmed service, ShareADeal may attempt to reschedule the Member, locate another eligible Partner at the same or agreed price, or cancel the booking. Amounts collected for unperformed services will be refunded as required by the booking terms and applicable law. A Member will not be charged a Partner-caused cancellation fee.
7. Group Changes
If group pricing depends on a minimum number of bookings and another Member cancels, ShareADeal will not increase a confirmed Member's price without affirmative agreement. ShareADeal may seek replacement Members, preserve the confirmed price, offer an alternative group/date, or cancel and refund the affected booking.
8. No-Shows and Access Problems
A Member may be considered a no-show if the Partner arrives within the confirmed service window and cannot reasonably access the service location or contact the Member after reasonable attempts. Any no-show/trip fee must have been disclosed before confirmation and be permitted by law.
9. Service Quality Complaints
Members should report material service issues promptly and provide reasonable details or documentation. Depending on the facts and applicable terms, ShareADeal may facilitate re-performance, partial adjustment, credit, refund, or other resolution.
10. Weather, Safety, and Events Outside Reasonable Control
Outdoor/mobile services may be affected by weather, emergencies, unsafe conditions, road closures, or other circumstances outside reasonable control. ShareADeal or the Partner may reschedule when performance would be unsafe or impracticable. If no reasonable alternative is available, amounts collected for unperformed services will be handled under the booking terms and applicable law.
11. Refund Processing
Approved refunds will be initiated promptly through the applicable payment method. The time for funds to appear depends on the payment processor, bank, or card network. ShareADeal will provide reasonable status information when available.
12. Chargebacks and Duplicate Refunds
Members should contact ShareADeal promptly about payment issues. ShareADeal may provide relevant transaction information to payment processors in response to a chargeback. A Member is not entitled to duplicate recovery for the same amount through both a completed refund and a chargeback.
13. Contact
ShareADeal LLC | info@shareadeal.com | privacy@shareadeal.com | https://shareadeal.com
217 Encore Dr, Liberty Hill, Texas -78642